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↩ Returns & Refunds

Last updated: January 2026

Your Right to Cancel

Under Consumer Contracts Regulations 2013, cancel within 14 days of receiving goods. Contact us: WhatsApp +44 7529 469162 or contact@crystalbars.co.uk

Non-Returnable Items

Opened or used nicotine products, opened e-liquids, and used pod kits cannot be returned for hygiene reasons.

Faulty Products

Contact us within 30 days of receipt. We will offer repair, replacement, or full refund under Consumer Rights Act 2015.

⚠ All nicotine products must be returned unopened and in original sealed condition.